shipping & returns.
Domestic Shipping (USA).
Each piece is handmade to order and takes roughly 2-3 weeks to complete and ship. All orders are sent via FedEx with SIGNATURE DELIVERY and may take 3-5 business days to deliver depending on your location.
Stacie Hess Jewels endeavors orders to be delivered in the safest and quickest way possible. To ensure all parcels are delivered to the receiver, signature on delivery is required by the courier or postal centre.
Should you wish for your item to be delivered without signature or left unattended, please specify your request in the notes when completing your order.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.
International Shipping.
We offer international shipping via DHL 3-Day or UPS International with SIGNATURE DELIVERY. Each piece is handmade to order and takes roughly 2-3 weeks to complete and ship.
Customs and Duties.
Stacie Hess Jewels ships on a DDU (Delivery Duty Unpaid) basis. international taxes and duties are not included in the item price or shipping cost. These charges are calculated according to your shipping destination and could be collected by the carrier upon delivery. We are unable to calculate these possible fees as these fees would be determined by each country’s customs. Please check with your country's customs office to find out what these charges might be prior to purchasing. Please be advised that any customs taxes and duties will be at the customer’s expense.
Stacie Hess Jewels is not responsible for any delays caused by any customs clearance in the country of destination.
Returns.